Support Desk

Service & Technical Support Workflow

Log technical service requests, upload diagnostic videos, retrieve unique ticket IDs, and download official product documentation.

iActive Service & Maintenance Desk

Support: support@iactive.co.in Sales: sales@iactive.co.in

Submit Support & Technical Service Request

Submit your product serial number, issue details, and mandatory diagnostic video for instant technical team triage.

1. Customer & Institution Contact Information *

Customer Name *

Institute / Company Name *

Email ID *

Mobile Number *

Alternative Contact Number (Optional)

2. Panel Serial Number (Text OR Photo Upload) *Provide Serial Number Text OR Upload Serial Sticker Photo

Option A: Enter Panel Serial Number (Text)

Option B: Upload Panel Serial Number Photo (Max 5 MB)

Click to upload Serial Sticker Photo (JPG, PNG)

Serial Sticker Location

The serial number label is located on the silver barcode sticker on the bottom-left back panel of your iActive IFP.

iActive IFP Panel Serial Number Sticker Location

Click to Enlarge Sample

3. Mandatory Issue Video Upload (Maximum 10 MB) *Required — Max 10 MB

Record a short video (5-30 seconds) using your smartphone demonstrating the issue (display output, touch response, audio, power state).

Click to Select Issue Video File *

MP4, WebM, MOV or AVI format (Strict maximum size: 10 MB)

4. Remarks / Explanation of the Issue *

Documentation Repository

Download Brochures & Manuals

Access official product brochures, technical spec sheets, user manuals, and software documentation for all iActive products.

Interactive Display IFPGoogle Certified

iActive WX Series Google EDLA Interactive Flat Panel Catalogue

PDF Document • 6.8 MB Download PDF

Interactive Display IFP4K UHD Display

iActive W PRO 02 Series Interactive Flat Panel Brochure

PDF Document • 12.2 MB Download PDF

Interactive Display IFPDual OS Ready

iActive I PRO Series Interactive Flat Panel Brochure

PDF Document • 10.2 MB Download PDF

Interactive Display IFPCore Hardware

iActive I Series Interactive Flat Panel Brochure

PDF Document • 9.2 MB Download PDF

PTZ CamerasAI Tracking

iActive PTZ-CA01 1080P AI Camera Brochure

PDF Document • 1.4 MB Download PDF

Audio AccessoriesOmnidirectional

iActive CA02 Audio System & Speakerphone Brochure

PDF Document • 2.4 MB Download PDF

Software SuiteAI Suite

PowerBrave Active Minds™ AI Ecosystem Brochure

PDF Document • 55.5 MB Download PDF

Software SuiteSpec Sheet

PowerBrave Basic AI Whiteboard Specification Brochure

PDF Document • 820 KB Download PDF

Digital ContentCurriculum

PowerBrave Digital K-12 Educational Content Brochure

PDF Document • 11.5 MB Download PDF

Software DocumentationExecutive Brief

PowerBrave Software Suite Executive Summary

PDF Document • 20 KB Download PDF

Support Knowledgebase

Frequently Asked Questions

Find quick answers to common queries regarding hardware installation, EDLA Android settings, warranty support, and service procedures.

Press the 'Source' button on the front physical control panel or swipe up from the bottom of the screen to open the navigation dock, then select HDMI or OPS input.